Cross Country Home Services (CCHS) was honored twice at the 2014 Golden Bridge Awards for Business and Innovation in San Francisco. We took home the silver Training and Education award and the bronze Management Team of the Year award, marking our company as a true industry leader in customer service and innovative employee training.
CCHS’ South Carolina-based management team was awarded the bronze for its true customer service spirit, which resulted in year-over-year increased Net Promoter Scores, a national customer service indicator that measures whether customers would recommend the company to family and friends. The team was also recognized for its Operation Appliance Aid program, presenting veteran families with new appliances, fostering goodwill in the community; resulting in a stronger, and customer service-driven team.
Last year, four employees were able to leave their job for 12 months to immerse themselves in the G.E.A.R. program (goals, engagement, accountability, results) which merited a silver Training and Education award. Diving in full force, participants trained with various business units throughout the company and learned the processes, skills, and developmental feedback to gain a better understanding of the day-to-day operations of CCHS. By grasping the bigger picture, the trainees were motivated to provide better customer service as future leaders of our company and of the home warranty industry as a whole.
At Cross Country Home Services, we’ve solved our customers home service needs by connecting them with top service providers for more than 30 years. Now, we’re looking into the future to connect directly with our customers’ homes.
As recently mentioned in in Forbes and TIME, CCHS is entering the “smart-home” space through its strategic relationship with mobile app and platform provider SmartThings. As the second-largest home warranty provider in the U.S., we are able to connect SmartThings customers with our network of expert contractors for the installation of SmartThings systems, in addition to home maintenance and repair of common home items like appliances, heating and cooling systems or water heaters.
Customers will be able to access CCHS’ full range of services via the SmartThings mobile and app experiences. Plus, if SmartThings sensors or systems alert a homeowner to a broken system or appliance, our pre-screened technicians can be automatically dispatched to resolve the issue.
Savvy homeowners want to be protected against the unexpected, and to be able to act quickly when problems arise. An automated, app-monitored home — backed by a vast service network — can help them detect problems early, regulate energy use and save money.
Let us know in the comments: Are you looking to make your home “smarter” with technology?
Cross Country Home Services Chief Executive Officer Joseph J. Incandela was named 2014 EY Entrepreneur Of The Year in Florida, Services category. EY Entrepreneur Of The Year 2014 Florida finalists were honored and the award recipients announced at a black-tie awards gala on June 12, 2014, at the Hilton Orlando. The leading entrepreneurs were selected by an independent judging panel made up of previous award recipients, leading CEOs and other regional business leaders.
“These entrepreneurs truly demonstrate the passion, dedication and vision it takes to achieve remarkable success,” said Greg Rosica, EY Entrepreneur Of The Year Florida program partner. “They are accomplished business leaders who have contributed a tremendous amount to the community.”
The next step in the awards process is the national competition, which will take place in the late summer and early fall, with both national finalists and award recipients announced at the EY Strategic Growth Forum in Palm Springs.
EY Entrepreneur Of The Year is the world’s most prestigious business award for entrepreneurs. The unique award makes a difference through the way it encourages entrepreneurial activity among those with potential and recognizes the contribution of people who inspire others with their vision, leadership and achievement. As the first and only truly global award of its kind, Entrepreneur Of The Year celebrates those who are building and leading successful, growing and dynamic businesses.
In an article on corporate in-kind donations, Forbes Magazine featured Cross Country Home Services’ very own Operation Appliance Aid as a unique example of corporate philanthropy that encourages businesses to become more deeply engaged in the causes at stake. Through Operation Appliance Aid, we provide military service families and veterans in need with new appliances and home systems. Committed to providing peace of mind to all of our customers, Operation Appliance Aid is a way for us to extend our mission to the military veterans and service families who so selflessly serve our country. Check out CCHS in the Forbes article, The Power of Giving In-Kind here: http://onforb.es/OxKJVJ
Cross Country Home Services Chief Information Officer Joel Steigelfest has been named to IDG’s Computerworld‘s list of 2014 Premier 100 IT Leaders. The list spotlights 100 leaders from both the technology and business sides of companies for their exceptional leadership and innovative approaches to business challenges.
“This is a well-deserved recognition for Joel who is instrumental in helping us leverage technology to bring a seamless experience to our customers along every touch point,” said Sandra Finn, president of Cross County Home Services, a leader in cost-effective home solutions, including warranty products and maintenance plans.
Technology plays a major role in the growth and success of Cross Country Home Services, along with continued commitment to providing unmatched customer service. Steigelfest was able to balance the demands of supporting key operational business initiatives while spearheading the company’s enterprise technology platform transformation, coined “Atrium.” The new platform will provide an improved contact and claims processing system, streamline existing processes, place focus on the end-user experience and ensure engaging user interfaces and features. In conjunction with this initiative, Cross Country Home Services fundamentally reexamined its business processes from the ground up to create new business models and opportunities.
“The Premier 100 awards program, now in its 15th year, shines a well-deserved spotlight on a group of talented, creative and hard-working men and women who are driving technology innovation in business, education and government across the country and around the world,” said Scot Finnie, editor-in-chief of Computerworld. “Technology advances quickly, and these leaders excel at keeping pace with the changing needs of customers and employees, and making fast technology decisions that map to their organizations’ top priorities. They have developed a deep bench of talented IT staffers at their organizations and managed to keep their own skills fresh by constantly mastering new technologies and processes. We are privileged to recognize the leadership and achievements of the 2014 Premier 100 honorees.”
The information in these articles is intended to provide guidance on the proper maintenance and care of systems and appliances in the home. Not all of the topics mentioned are covered by our home warranty or maintenance plans. Please review your home warranty contract carefully to understand your coverage.