Cross Country CIO Joel Steigelfest Honored at IT Women Scholarship Fundraiser

CIO Joel Steigelfest shows his CIO of the Year award from IT Women.

Cross Country Home Services CIO Joel Steigelfest was named one of two CIOs of the Year at the 11th Annual ITWomen CIO Celebrity Poker Tournament & Casino Night held Nov. 20, 2014 in Fort Lauderdale, Fla.

The event is held each year to raise scholarship money for local young women who plan to pursue degrees in IT and Engineering.  Last week, “Celebrity CIOs” from 28 South Florida companies were challenged to a charity game of Texas Hold’em Poker. The event raised $53,000 that can now be awarded to deserving high school graduates.

ITWomen is a not-for-profit organization based in South Florida, from Miami-Dade to Broward and Palm Beach counties. Its mission is to increase the number of girls and women in the fields of technology and engineering and to provide professional development, student education and scholarships through a supportive network.

CCHS is proud to support the local community and congratulates Joel on this recognition!

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It’s A Win-Win at Golden Bridge Awards

Cross Country Home Services (CCHS) was honored twice at the 2014 Golden Bridge Awards for Business and Innovation in San Francisco. We took home the silver Training and Education award and the bronze Management Team of the Year award, marking our company as a true industry leader in customer service and innovative employee training.

CCHS’ South Carolina-based management team was awarded the bronze for its true customer service spirit, which resulted in year-over-year increased Net Promoter Scores, a national customer service indicator that measures whether customers would recommend the company to family and friends. The team was also recognized for its Operation Appliance Aid program, presenting veteran families with new appliances, fostering goodwill in the community; resulting in a stronger, and customer service-driven team.

Last year, four employees were able to leave their job for 12 months to immerse themselves in the G.E.A.R. program (goals, engagement, accountability, results) which merited a silver Training and Education award. Diving in full force, participants trained with various business units throughout the company and learned the processes, skills, and developmental feedback to gain a better understanding of the day-to-day operations of CCHS. By grasping the bigger picture, the trainees were motivated to provide better customer service as future leaders of our company and of the home warranty industry as a whole.

It is great to be part of a growing and award-winning team. Read full details in our press release at

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Cross Country Home Services Teams Up With SmartThings to Offer Unique Home Automation and Services Solution

At Cross Country Home Services, we’ve solved our customers home service needs by connecting them with top service providers for more than 30 years. Now, we’re looking into the future to connect directly with our customers’ homes.

As recently mentioned in in Forbes and TIME, CCHS is entering the “smart-home” space through its strategic relationship with mobile app and platform provider SmartThings. As the second-largest home warranty provider in the U.S., we are able to connect SmartThings customers with our network of expert contractors for the installation of SmartThings systems, in addition to home maintenance and repair of common home items like appliances, heating and cooling systems or water heaters.

Customers will be able to access CCHS’ full range of services via the SmartThings mobile and app experiences.  Plus, if SmartThings sensors or systems alert a homeowner to a broken system or appliance, our pre-screened technicians can be automatically dispatched to resolve the issue.

Savvy homeowners want to be protected against the unexpected, and to be able to act quickly when problems arise. An automated, app-monitored home — backed by a vast service network — can help them detect problems early, regulate energy use and save money.

Let us know in the comments: Are you looking to make your home “smarter” with technology?

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Cross Country Home Services CEO Named an EY Entrepreneur Of The Year™

EY Winners
CCHS CEO Joe Incandela (front row, center) with fellow Florida honorees.

Cross Country Home Services Chief Executive Officer Joseph J. Incandela was named 2014 EY Entrepreneur Of The Year in Florida, Services category.  EY Entrepreneur Of The Year 2014 Florida finalists were honored and the award recipients announced at a black-tie awards gala on June 12, 2014, at the Hilton Orlando.  The leading entrepreneurs were selected by an independent judging panel made up of previous award recipients, leading CEOs and other regional business leaders.

As CEO of Cross Country Home Services, Incandela oversees the company’s growth strategies and leads its expansion into new markets and new product offerings.

“These entrepreneurs truly demonstrate the passion, dedication and vision it takes to achieve remarkable success,” said Greg Rosica, EY Entrepreneur Of The Year Florida program partner.  “They are accomplished business leaders who have contributed a tremendous amount to the community.”

The next step in the awards process is the national competition, which will take place in the late summer and early fall, with both national finalists and award recipients announced at the EY Strategic Growth Forum in Palm Springs.

EY Entrepreneur Of The Year is the world’s most prestigious business award for entrepreneurs.  The unique award makes a difference through the way it encourages entrepreneurial activity among those with potential and recognizes the contribution of people who inspire others with their vision, leadership and achievement.  As the first and only truly global award of its kind, Entrepreneur Of The Year celebrates those who are building and leading successful, growing and dynamic businesses.

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Operation Appliance Aid Featured on

In an article on corporate in-kind donations, Forbes Magazine featured Cross Country Home Services’ very own Operation Appliance Aid as a unique example of corporate philanthropy that encourages businesses to become more deeply engaged in the causes at stake. Through Operation Appliance Aid, we provide military service families and veterans in need with new appliances and home systems. Committed to providing peace of mind to all of our customers, Operation Appliance Aid is a way for us to extend our mission to the military veterans and service families who so selflessly serve our country. Check out CCHS in the Forbes article, The Power of Giving In-Kind here:

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